I served as editorial director for a multimedia project combining written content with photography and profiling two crisis response programs, which a growing number of cities have rolled out. These programs take a different approach to 911 calls that involve people with mental health conditions or substance use issues—situations often referred to as behavioral health crises. In these cases, police have historically been the default first responders, but are often not trained to respond safely and effectively. In fact, police responses can often worsen these situations. In many cases, the mere presence of armed, uniformed officers causes distress. Every week, interactions between officers and people experiencing mental health crises end in handcuffs—and can even turn deadly. This piece was authored by Nazish Dholakia, creative direction was provided by Sara Duell, and photography was provided by Justin Katigbak and Tina Russell. Click here to view the project.